Refund policy
90-Day Return Guarantee
You may request a return of unopened products purchased directly from wildcrop.net within 90 calendar days of delivery. This policy applies to Wild Crop, Cuprose and Surspark products, including discounted purchases and subscription deliveries.
Ordinary returns must be unopened and unused, with the original tamper-evident seals intact. Customers pay return shipping. Please read the steps below before sending a return.
What is eligible?
- Products purchased directly from wildcrop.net.
- A return request sent within 90 calendar days of delivery.
- Unopened, unused bottles with their original seals intact, returned in their original packaging.
For multi-bottle purchases, you may return the bottles that remain unopened and sealed. The refund is based on the amount actually paid for those bottles after discounts. Opened or used bottles are not eligible for an ordinary return.
The 90-day window applies separately to each subscription delivery. A return or refund does not automatically cancel future subscription deliveries. To cancel future deliveries, use your subscription management link or email us for assistance and wait for our cancellation confirmation.
Purchases made through Amazon or another retailer must be handled through that retailer's return process.
How to request a return
- Email postmaster@wildcrop.net with your order number, the email address used at checkout, and the products and quantities you want to return. You may include a reason, but a reason is not required for an eligible ordinary return.
- We aim to reply within 2 business days. If we need more information, we will explain what is needed. The date of your first request determines whether you contacted us within the 90-day window.
- Once your return is authorized, we will email you a return reference, the estimated refund amount, and the correct return address and shipping instructions.
- Send the authorized items within 14 calendar days of receiving the authorization. Use a tracked shipping service and keep your proof of shipment.
Please contact us before sending anything back. Do not send returns to a company address unless our return instructions specifically tell you to do so. A return requested within the 90-day window can arrive after day 90, provided you send it within the authorized return period.
Return shipping and fees
For an ordinary return, you are responsible for return shipping. Original delivery charges are not refunded for ordinary returns. We do not charge a restocking fee.
If we sent the wrong item, or your order arrived damaged or defective, we will cover any necessary return shipping and arrange an appropriate refund or replacement. Shipping charges and any statutory rights will be handled as required for the particular issue.
Damaged, defective or incorrect items
Email postmaster@wildcrop.net as soon as you discover the issue. Include your order number, a description of the problem and photos if available. Keep the product and packaging until we provide instructions. Do not use a product if its safety seal is broken or if you believe it may be unsafe.
We will review the issue and arrange the appropriate solution. The unopened-product condition for ordinary returns does not automatically exclude a defective product whose issue was discovered after opening.
How refunds work
We inspect authorized returns within 2 business days of receiving them and notify you of the result. If approved, we issue the refund within the next 3 business days. An eligible return is therefore normally refunded by us within 5 business days of receipt.
Refunds go to the original payment method and cover the amount actually paid for the accepted returned items, plus any corresponding taxes collected. Discounts are taken into account. For a partial return from a multi-bottle purchase, we use the paid price allocated to the returned bottles. We confirm the refund calculation in the return authorization.
Your bank or payment provider may need an additional 5–10 business days to show the funds in your account. When we issue a refund, we will email the amount and the issue date. If the funds are still not visible after 10 business days, contact postmaster@wildcrop.net so we can help trace the refund.
If a return is not eligible, we will explain the reason and how to request a review. We will not substitute store credit for an approved payment refund unless you choose that option.
Customer support
For order, return and refund questions, email postmaster@wildcrop.net. Include your order number and checkout email so we can locate the purchase. We aim to reply within 2 business days. Business days exclude weekends and public holidays.
Your rights and earlier purchases
This commercial return policy does not limit any consumer rights you may have under applicable law, including statutory cancellation or remedies for defective goods. Where those rights provide additional protection, they continue to apply.
For orders placed before this policy was published, we will honor the return or guarantee terms presented at the time of purchase. Contact us if you need help with an earlier order.
Last updated: October 13, 2026.