Help Center
Your order
Orders & account support
Where can I find my order information?
Check the confirmation email sent after checkout. If you cannot locate it, contact us with the name and email address used for your order.
Can I change or cancel an order?
Contact our team as soon as possible and include your order number and the change you need. We can check the order's status and tell you whether a change is still possible.
How do I contact Wild Crop?
Use our contact page or email postmaster@wildcrop.net. For order questions, include your order number so we can find the relevant information.
Getting to you
Shipping & delivery
What does shipping cost?
Review the delivery options and charges shown at checkout for your address and order. Our shipping policy contains the store's current delivery information.
How can I track my delivery?
Use the tracking link in your shipping notification when one is available. If you need help finding the delivery information, send our team your order number.
What should I do if my order arrives damaged or incomplete?
Contact us with your order number, a description of the issue and photos of the packaging and items when available. Our team will review the information and explain the next steps.
After delivery
Returns & refunds
What is your return policy?
Eligibility, time limits and packaging requirements are explained in our current refund policy. Review it before requesting a return so you have the details that apply to your purchase.
How do I request a return?
Contact our team with your order number and reason for the request. Please wait for the return instructions before sending an item back.
Where can I ask about a refund?
Reply to the conversation about your return or contact the Wild Crop team with the order number. We can check the status of the request and help you find the relevant details.
Know your formula
Products & documentation
Where can I read the ingredients and serving information?
Open the product page and review its label, ingredient list and serving information. For a bottle you have already received, refer to the information on that bottle as well.
How can I request testing or certification information?
Send the product name, lot or batch number and the document you would like to review. Our team can confirm what is available for that product and batch.
Where should I start when comparing formulas?
Browse the store by product or use the wellness quiz as a starting point. Read each product label and compare the ingredients and serving information before you choose.